Our Policies

In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.

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Shipping:

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We offer free delivery across the *UK

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* Due to charges levied by our delivery agents, the following postal codes may have additional surcharges applied automatically when ordering. All postal charges are shown prior to completing checkout. Deliveries lead times will also be extended by an additional day.

Postal AreaPostal Sector

AB36-38, 55-56

BTALL

FK17-21

GYALL

HS1-9

Postal AreaPostal Sector

IMALL

IV1-56, 63

JEALL

KA27-28

KW1-17

Postal AreaPostal Sector

PA20-49, 60-78

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PH19-26, 30-44, 49-50

TR21

ZE1-3

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Faulty, Incorrectly Supplied and Damaged Items:

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If an item has been incorrectly supplied, received damaged or is faulty please reach out to us. We will then arrange collection of the item(s) free of charge, and, if you have not opted for a refund, we will arrange for a replacement item to be sent to you.

Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs within 30 days.

We will make every effort to ensure accurate understanding of measurements, however if incorrect measurements are supplied for Stove / Oven covers, refunds are not accepted.  But please reach out if you have any problems.

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Privacy Statement:

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We have taken a great deal of care to ensure that any personal information you send us remains totally confidential. We respect the need to protect your privacy and information and commits to:

• Keep your personal information secure and private.

• Not sell your personal information.